AI Rank leaderboard
Best live chat software for websites — according to AI
We asked AI assistants 6 questions a real buyer would ask about live chat software for websitess — “what's the best?”, “what would you recommend for a small business?”, “what's a good affordable option?” — and counted which products the AI actually named. This is what the models recommend today (last checked September 14, 2026).
| # | Product | AI answers mentioning it |
|---|---|---|
| 1 | Crisp“Crisp is a French company offering live chat, chatbot, email, and a shared inbox at a fraction of Intercom's price.” | 6/6 |
| 2 | Tidio“Tidio's free plan is genuinely usable — live chat plus a basic chatbot and up to 50 conversations per month.” | 6/6 |
| 3 | Intercom“Intercom is the most polished all-around option. It combines live chat, AI chatbot ("Fin"), help desk, email, and product tours.” | 5/6 |
| 4 | LiveChat“LiveChat (by Text) has been around forever and does one thing very well: real-time chat.” | 5/6 |
| 5 | Tawk.to“The chat itself is completely free with unlimited agents — they make money by charging you for add-ons.” | 4/6 |
| 6 | HubSpot Live Chat“If your CRM and marketing already live in HubSpot, its free live chat” | 4/6 |
| 7 | Drift“Strong for conversational marketing and sales, with AI-powered routing and meeting scheduling.” | 4/6 |
| 8 | Chatwoot“It's open source, has a cloud version starting around $19/month, and can pull in email, WhatsApp, and Instagram DMs.” | 1/6 |
| 9 | Shopify Inbox“Free and built into Shopify, so it's the default recommendation for Shopify merchants.” | 1/6 |
| 10 | Gorgias“The e-commerce favorite once you outgrow the free tools, because it ties chat to orders and tickets.” | 1/6 |
| 11 | Qualified“Popular for conversational marketing and booking sales meetings.” | 1/6 |
| 12 | Chatra“Free plan for one agent, paid plans from roughly $17–$23/month per seat. Clean interface and good for small sites.” | 1/6 |
Methodology & honesty notes
Counts come from asking an AI model 6 standardized buyer questions and extracting the products it names — model knowledge, not live web search, and small samples move week to week. Treat position as directional, not a verdict. Not sponsored; no product can pay to appear here.
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